Pre-Order and Seasonal Harvest Policy
Purpose
This policy explains how pre-orders work for seasonal fruits and how harvest timing can affect fulfillment.
Many fruits offered by our company are rare, seasonal, or grown directly on our farm. Pre-orders allow customers to reserve fruit before harvest begins which means the fruit is not in season if it has the Pre Order label.
Policy Statement
Pre-orders secure a customer’s place in line for fruit that will be harvested during an upcoming season.
These fruits are not immediately available for shipping and will be fulfilled once harvest begins and fruit reaches maturity.
Harvest Timing
Harvest timelines are estimated based on historical seasons and current crop development.
However, exact harvest dates cannot be guaranteed.
Fruit production is influenced by natural conditions such as:
• Weather patterns
• Temperature changes
• Rainfall levels
• Pollination success
• Overall crop yield
These factors may cause harvest dates to begin earlier or later than expected.
Order Fulfillment
Pre-orders are fulfilled in the order they are received once fruit becomes available.
Customers will receive shipping notifications when their order is prepared for shipment.
Delays
In some seasons, harvest delays may occur due to:
• Weather events
• Crop damage
• Lower than expected yields
• Agricultural conditions beyond our control
When delays occur, we will communicate updates to customers via email, please subscribe to avoid missing any information.
Website Availability
When demand exceeds expected harvest supply, certain fruits may be temporarily removed from the website to prioritize existing pre-orders.
This ensures customers who reserved fruit in advance are fulfilled first.
Customer Options
If a harvest delay occurs, customers may choose to:
- Continue waiting for the fruit once it becomes available
-
Request a replacement fruit of equal value
- Request store credit
- Get a full refund with the difference of $10 or 10% (whichever greater) for processing fees
Seasonal Nature of Rare Fruits
Some fruits we offer are extremely rare or produced in small quantities.
Examples may include fruits such as:
• Mangosteen
• Jaboticaba
• Monstera
• Blue Java Banana
• Otaheite Apple/Malay Apple
Including but not limited to the list above
Because of their rarity, availability windows may be short and unpredictable.
Customer Understanding
By placing a pre-order, customers acknowledge that seasonal fruit harvest timelines may vary and that fulfillment depends on natural agricultural conditions.
