We send your order confirmation to the email or phone number provided at checkout. Please check your Junk/Spam folder. If it's not there, email us at info@iheartfruitbox.com with your order number and the subject 'Missing confirmation email'.

We ship orders on Monday-Thursday the week after your order is placed. Sometimes, we can ship the same day. Remember, fruits are picked to order, and natural factors like weather can affect timing. For *Pre-Order* items, refer to the 'Pre-Order item' question.

Estimated shipping schedule based on order day:

  • Monday - approx 7-9 days until shipment.
  • Tuesday - approx 6-8 days until shipment.
  • Wednesday - approx 5-7 days until shipment.
  • Thursday - approx 4-6 days until shipment.
  • Friday - approx 3-5 days until shipment.
  • Saturday (by midnight) - approx 2-4 days until shipment.
  • Sunday - approx 8-10 days until shipment.

We aim to ship sooner whenever possible. For delays, contact us at info@iheartfruitbox.com.

Pre-Order items are out-of-season fruits available multiple times a year. Consult our seasonal guide for expected delivery times. Pre-Order items ship as soon as available. For changes, email info@iheartfruitbox.com.

Please check if your order contains a Pre-Order item. If not, there might be an issue with your shipping address. Email us at info@iheartfruitbox.com with your shipping details for assistance.

Dry goods like Sea Moss or Teas may ship separately from fruit orders. You will receive a separate tracking email once these items are ready for delivery.

We can ship to an unverified address at your request, but we won't be liable for delivery failures. Email us at info@iheartfruitbox.com with 'Address Verification' in the subject line to proceed.

Email us within 24 hours of ordering at info@iheartfruitbox.com with your order number and new address. Changes after shipping are not guaranteed.

We ship dried products like Teas and Sea moss to P.O. Boxes.

Tracking information is sent via email or SMS once your order is ready to ship. Check our 'When will my fruit arrive?' section for shipping schedules.

Shipping is available to most states in the US and Canada, with some restrictions for certain states. Check product descriptions for specific limitations.

If an item cannot be shipped to your state, email us at info@iheartfruitbox.com for a suitable replacement or a gift card.

Refer to our ripening guide at iheartfruitbox.com/pages/fruit-ripening-guide for details.

If your fruit arrives damaged, email a photo to info@iheartfruitbox.com within 24 hours of delivery for a refund or credit.

Our sampler boxes are based on weight. Some fruits are larger or denser, so quantity may vary. Prices include shipping costs.

For cancellation or refund requests, please review our policy at iheartfruitbox.com/pages/refund-policy.

Our small team is working diligently to respond to all inquiries. We appreciate your patience and are committed to assisting you as soon as possible.

Discount codes cannot be combined. Only one code can be applied at checkout, and the highest discount will be used.

Yes, we offer subscriptions. Select the 'subscribe and save' option on the product page to start your subscription.

Your subscription can be cancelled through the link in your subscription email. A minimum of 3 orders is required to avoid a penalty. Early cancellations incur a $49.99 fee if cancelled before the 3rd order.