FAQs

We send your order confirmation to the method you chose upon checkout. (SMS or Email).  Please first check your Junk/Spam folder, and if you still haven’t received it, send us an email with your order number to info@iheartfruitbox.com with “I didn’t receive a confirmation email” in the subject so that we may locate your order in the system and send it to you.

We ship out orders on Monday-Thursday the week after you place your order. Often times we are able to ship your item the same day they are placed. Keep in mind that all fruits are picked to order, and we also have to abide by the timing of NATURE, and there are some instances (such as weather for example) that may require additional time to fulfil your order. If you have ordered a *Pre-Order* item, please see the “What is a Pre-Order item?” question below.

Here is a short guide for an estimate on when your order will ship depending on when you order, and the mode of delivery you choose:

If you ordered on a:

Monday - it’ll be approx 7-9 days until shipment.

Tuesday - it’ll be approx 6-8 days until shipment.

Wednesday - it’ll be approx 5-7 days until shipment.

Thursday - it’ll be approx 4-6 days until shipment.

Friday - it’ll be approx 3-5 days until shipment.

Saturday (by midnight) - it’ll be approx 2-4 days until shipment.

Sunday - it’ll be approx 8-10 days until shipment.

We know you’re eager to receive your yummy fruits, so wherever possible, we aim to ship orders sooner than stated. Should it take longer than expected, please reach out to us at info@iheartfruitbox.com

Pre-Order items are fruits that have multiple seasons a year but are not currently in season. Please consult the seasonal guide to have an idea of when to expect your fruit. *Pre-Order* items will be shipped out as soon as they become available. Should you have a change of heart, please email info@iheartfruitbox.com as we are happy to change your order to something we have readily available.

Please verify that you haven’t in fact ordered a *Pre-Order* item. If your item is pre-order, please see the “What is a Pre-Order item” question above. If your item is not pre-order, there may be a hitch with verifying your shipping address. You will have received an email from us about this. If not, please don't hesitate to reach us at info@iheartfruitbox.com and include your shipping address so that we can take a look and see what's going on. 

Our priority is for you to get everything you ordered at once. Sometimes we are able to put the dried package with your fruit, however, this may not always be possible. If you have ordered any of our dry goods (Sea Moss or Teas), we ask if you may please expect them to ship separately. In the event that they do, you will receive a confirmation email with your tracking once the order is ready for delivery.

With your permission we can go ahead and ship to the unverified address, however, we will not be liable for failed delivery. Please reach out to us at info@iheartfruitbox.com with “Address Verification” in the subject line, and send us a message of approval in order to proceed.

Please send us an email within 24 hours of your order date with your order number and the delivery address you would like to change to as soon as possible.  Please be advised that we are not liable for failed delivery to the address you provided upon checkout if your address change was requested after your parcel has been shipped out.

Yes we do, however, only our dried products items such as Teas or Sea moss.

Absolutely! We will send your tracking information via the contact method you selected (email or SMS) once your order is packed and ready for ship out. Please be advised that you will not be able to track your parcel until you receive this shipping notification. This shipping notification is not to be confused with your confirmation email, which you receive as soon as your order is processed in the system.  Please see our “When will my fruit arrive?” Question above for shipping schedules.

We are proud to ship to almost every state and Canada, however, due to agricultural limitations there are some item restrictions for California, Arizona, Louisiana and Texas. We do not ship to Hawaii or any US Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands)

Arizona, Louisiana and Texas Restrictions:  Citrus

California Restrictions:  Eggfruit Box,  Mango Box,  Key Limes Box, Longan,  Papaya Box, Red Custard Apple, Sapodilla Box, Tropical Variety Box (shippable with limited fruit variety),  Sprouted Coconuts and Star Fruit Box

Please read the description on each product page for information pertaining to these restrictions. 

More than likely a team member should have reached out to you regarding this, however if not, please email info@iheartfruitbox.com . We are happy to issue a replacement fruit that can be shipped or a gift card for the value of your order.

Please see our ripening guide: https://iheartfruitbox.com/pages/fruit-ripening-guide

Oh no! When we ship our fruit, we make sure the fruit is of great quality and condition and packaged to the best of our ability to avoid movement and bruising.  Unfortunately, the variations of temperature and the way the shipping companies handle the package can cause even the best fruit to perish quickly. (During the hotter seasons, the fruit will ripen quicker if exposed to warmth and/or sun). On the rare occasion that your fruit doesn’t arrive in pristine condition, please send a photo of the damage to info@iheartfruitbox.com within 24 hours of your package being delivered. We are more than happy to issue a credit or refund for the portion of the damaged fruit. Due to the quick perishability of fruits, we cannot accept pictures that are sent more than 24 hours after your package is marked as delivered.

As explained in the descriptions on the product pages, we ship our fruits based on weight.  Some produce is larger or denser than others. For example, it’s very possible that one soursop can grow to the same weight and size as 2 or 3 smaller mangos. It depends on the harvest and the variety. The price for test boxes is inclusive of shipping cost as well.

Please view our Refunds page at: https://iheartfruitbox.com/pages/refund-policy

We are a small startup business that like many other small businesses was heavily affected by the pandemic. Staffing shortages, international parcel delivery delays and cancellations, and lockdowns delayed a lot of our production and led to a huge surplus of emails that has taken us some time to manage. We are doing our best to follow up with everyone and are so appreciative of your support.  Provided you’ve followed any instructions pertinent to your issue, we are confident that we will be able to help. We are grateful for your patience, and hope to serve you better in the future.