Refund Policy

In the ideal world, you'd never need to visit this page, but just in case, we hope our refund policy provides a clear outline of what to do when things go unexpectedly.

The fruits we ship are perishable, and as such, we cannot accept returns.

We do offer refunds and replacements for the following reasons:

  • Damaged produce.
  • Late delivery or improper handling caused by the carrier.
  • Item spoilage.
  • Items missing from your box.

Please report any issues with your order within 24 hours of delivery by emailing images of the whole order with all the fruits clearly visible, unwrapped, and uncovered to so that we can evaluate the damage and assist accordingly.

Based on the evidence submitted to us, we will work together to determine if a replacement of the product in question, credit towards your next box, or a partial/full refund is the best possible solution.

Order Cancellations

Orders can be canceled anytime prior to a shipping confirmation being generated. Please send an email to with the subject "Cancel Order."

The following reasons are not covered under our refund policy:

  • Incorrect address provided or refusal of delivery when shipped according to our terms and conditions.
  • Inability to retrieve your order on the guaranteed delivery date, resulting in produce damage or spoilage.

Please review your shipping address before ordering. Should you need to update your shipping address change, please email us at within 24 hours of ordering.

Need to report an issue with your order? Please email

*Subject to case and situation.

*Photos are mandatory, and a claim may be rejected without them.