In an ideal world, you'd never need to visit this page, but just in case, we hope our refund policy provides a clear outline of what to do when things go unexpectedly.

Due to the perishable nature of the fruits we ship, we cannot accept returns. However, we do offer refunds and replacements for specific issues:

• Damaged produce.
• Late delivery or improper handling caused by the carrier.
• Item spoilage.
• Items missing from your box.

All orders are insured. To be eligible for a refund or replacement under our insurance policy, you must report any issues with your order within 24 hours of delivery by emailing images of the whole order with all the fruits clearly visible, unwrapped, and uncovered to info@iheartfruitbox.com. This evidence is crucial for us to evaluate the damage and assist accordingly. Most situations are covered under our insurance policy as long as the requested information is received within the specified time frame.

Based on the evidence submitted, we will work together to determine if a replacement of the product in question, credit towards your next box, or a partial/full refund is the best possible solution. Claims without photographic evidence will be rejected.

Order Cancellations

Orders can be canceled anytime prior to a shipping confirmation being generated. Please send an email to info@iheartfruitbox.com with the subject "Cancel Order."

Pre-order Refund Policy

For pre-order items, unless a refund request is made within 24 hours of placing the order, only a maximum of 80% will be refunded. Pre-orders, when bundled with other items, warrant shipping discounts which may result in potential losses for the company.

Exclusions from Refund Policy

The following reasons are not covered under our refund policy and will not be eligible for a refund or replacement:

• Incorrect address provided or refusal of delivery when shipped according to our terms and conditions.
• Inability to retrieve your order on the guaranteed delivery date, resulting in produce damage or spoilage.

Please review your shipping address carefully before ordering. Should you need to update your shipping address, please email us at info@iheartfruitbox.com within 24 hours of placing your order.

Reporting Issues

If you need to report an issue with your order, please email info@iheartfruitbox.com. Remember, all claims must include photos of the damaged or missing items, and must be made within 2 hours of delivery to be considered for a refund or replacement.

*All claims are subject to case and situation review.

*Photos are mandatory, and claims may be rejected without them.