In the ideal world, you'd never need to visit this page, but just in case, we hope our refund policy provides a clean cut outline of what to do when things go unexpectedly.
The fruits we ship are perishable and as such, we cannot accept returns.
We do offer refunds and replacements for the following reasons*:
- Damaged produce.
- Late delivery or improper handling caused by carrier
- Item spoilage.
- Items missing from your box.
Please report any issues with your order within 24 hours of delivery by e-mailing images to firstname.lastname@example.org of the whole order with all the fruits well visible, unwrapped and uncovered so that we can evaluate the damage and assist in the best possible way accordingly.
Based on the evidence submitted to us, we will work together to determine if a replacement of the product in question, credit towards your next box, or a partial/full refund is the best possible solution.
Orders can be cancelled anytime prior to a shipping confirmation being generated, please send an email to email@example.com with subject "Cancel Order".
The following reasons are not covered under our refund policy:
- Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
- Inability to retrieve your order on the guaranteed delivery date, resulting in produce damage or spoilage.
Please review your shipping address before ordering. Should you need to update your shipping address change, please email us at firstname.lastname@example.org within 24 hrs of ordering.
Need to report an issue with your order?
Please email email@example.com.
*Subject to case and situation.
*Photos are mandatory and a claim may be rejected without them.