THINGS TO KNOW:
Please see our Frequently Asked Questions for more information
We are proud to ship to almost every state and Canada, however, due to agricultural limitations there are some item restrictions for California, Arizona, Louisiana and Texas.
Arizona, Louisiana and Texas Restrictions: CITRUS PRODUCTS
California Restrictions: Eggfruit Box, Key Limes Box, Longan, Papaya Box, Red Custard Apple, Sapodilla Box, Tropical Variety Box (shippable with limited fruit variety), Sprouted Coconuts, and Star Fruit Box
More information pertaining to these restrictions can be found on the description section of each product.
We will need to file a claim on your behalf if your package was shipped with Federal Express or UPS, and you are experiencing any of the following issues:
Damaged or Open Box
-(Please provide a photo within 24 hours of receipt of your package as per our policy) PHOTO IS MANDATORY.
Unfortunately sometimes in the possession of our carriers there are uncontrollable variables that lead to delays, we try our best to accommodate where we can.
Package Delivered to Wrong Address
-(You will be asked to confirm the address you provided when you ordered. If you provided an incorrect address, we are unable to issue a refund or resend.)
Package Held at Facility
Please reach to the carrier provider to arrange pickup, this may be a result of attempted delivery.
Pending Label Created
Before your package is scanned by the carrier "Pending, Label Created" will be the information seen.
Tracking Status Says Pending in Transit for an Extended Period of Time
Please reach out at this time for additional information and the resolve any issues.
Tracking Says Delivered, But You Never Received
Please email us at firstname.lastname@example.org with your order number and tracking number, and we will do our best to remedy the situation as we take customer service very seriously! Without U there is no US! Please be advised that per Fed-Ex’s website, there are some limitations on what they will choose to refund. You may find them under the “Money Back Guarantee” Menu here.
Damaged or Opened Packages
You will be asked to provide a photo within 24 hours of receipt of package as per tracking, PHOTOS ARE MANDATORY)
Delays after 2 weeks and before 90 days from label created/shipped date
This will show as pending in transit, label created, or awaiting shipment)
Delivered to Wrong Address
If you provided an incorrect address, we are unable to issue a refund or resend.
If you need assistance with anything else, please email us at email@example.com and we will do our best to find a solution.